Services and packages as sellable items
A treatment or a bundled package is set up and priced the same way a product is, so it sells through the same POS and sales flow without a workaround.
Salon & spa ERP
ERP for salons and spas: services and packages sold like products, with booking inquiries and follow-ups on real customer records.
A salon or spa doesn't sell inventory in the usual sense - it sells time and treatments. Farexa lists services and packages the same way it lists products, connects booking inquiries from your own website straight into CRM, and keeps staff access matched to who's actually taking payments.
Updated
Why salons and spas need services to behave like products
A salon or spa's real inventory problem is that its main product isn't a product at all - it's a service, and most ERPs were built around things you can count on a shelf. Packages get tracked in a notebook, follow-ups depend on someone remembering, and the person on reception often has the exact same system access as the owner.
Farexa treats a service or a package as a sellable item with its own pricing, so it moves through the same POS and sales flow as anything else - no separate spreadsheet for treatment bundles. Booking and service inquiries submitted on the salon's own public website land directly in CRM, so a follow-up is a task on a real customer record, not a sticky note.
Staff access follows the same role-based model the rest of the platform uses: a stylist, a front-desk booker, and a manager can each have exactly the access their job needs, without three people sharing one login to keep discounts and refunds under control.
What you get
Website booking inquiries into CRM
Inquiries and booking requests captured from the tenant's own public website land directly in CRM, ready for follow-up, instead of arriving as a message someone has to copy in by hand.
Staff access scoped by role
Roles and permissions control who can take payments, apply discounts, or see customer history - access matches the job, not a shared login.
How salon and spa operations run
Set up services, packages, and staff roles
List treatments and packages with their own pricing, and assign staff the access level that matches what they actually do at the counter.
Capture inquiries from the tenant website
A visitor's booking or service inquiry on the public site becomes a CRM record automatically, not a message waiting to be re-typed.
Track sales, follow-ups, and package usage
Every sale, follow-up, and package redemption sits against the same customer record, so a repeat client's history is one lookup, not a memory test.
Who this is for
Front desks selling services and packages
Services and packages sell through the same flow as products - no separate manual tracker for treatment bundles.
Teams following up after every visit
Booking inquiries and follow-ups land in CRM against the customer's real record, so nothing depends on someone remembering to call back.
Owners managing staff access at the counter
Role-based access means a stylist and a manager see different things, without sharing one login to control who can discount or refund.
Works with
- CRMBooking inquiries, follow-ups, and customer history all sit on the same CRM record a repeat client builds over time.
- HRStaff records and role-based access control who can take payments, discount, or see customer history at the counter.
- WebsiteThe public tenant website is where booking and service inquiries are captured before they ever reach CRM.
Similar industries
- RetailRun POS, tax receipts, inventory, coupons, customer profiles, branch sales, and management reports.
- TradingManage suppliers, RFQs, purchase orders, receiving, inventory, quotations, sales orders, tax invoices, and reporting.
- WholesaleManage bulk sales, purchase orders, warehouses, customer pricing, tax invoices, receiving, and stock reports.
- DistributionConnect warehouses, customer orders, dispatch, vehicles, delivery updates, invoices, and stock reporting.
- WarehousingControl warehouse stock, receiving, movement, picking, transfers, suppliers, orders, and inventory reports.
- RestaurantsRun POS, menu items, payments, inventory usage, customers, discounts, branches, and daily sales summaries.
Common questions
Can I sell packages, not just single services?
Yes. Packages are set up and priced the same way individual services and products are, so a bundled treatment sells through the same POS and sales flow.
Do booking inquiries from my website reach my team automatically?
Yes. Inquiries and booking requests captured on the tenant's public website land in CRM as records ready for follow-up, rather than arriving as a message that has to be copied in manually.
Can I limit what a junior staff member can do?
Yes. Roles and permissions scope what each user can see and do - taking payments, applying discounts, viewing customer history - so access matches the role, not a shared counter login.
Is this only for one location, or multiple salons?
The same branch-scoping the rest of the platform uses applies here too, so a multi-location salon group runs on one tenant with access scoped per branch.
See your services and packages set up.
Book a walkthrough with your real service list and packages, and see a booking inquiry land in CRM.